Please read the following conditions carefully before you make your booking. Discover Japan is a trading name of Discover Japan Ltd. Registration number 6533994
Booking and deposit
To make a booking you must make a official request to us by email after confirming that you have read and agree to terms & condition and pay a deposit of 20% of Tour price per person, or make payment in full if you are booking within eight weeks of departure. Bookings may be made direct to our office or through your local travel agent. No contract for the provision of the holiday exists between you and us until we have sent out our Confirmation Invoice so that if, for reasons such as unavailability, we are unable to accept your booking, our liability to you will be limited to refunding to you the full amount of any money you have paid. All money paid to your travel agent under or in contemplation of a contract to provide one of our holidays is held by the agent on our behalf until they pass it over to us. If you book direct with us we will immediately either issue a Confirmation Invoice or return your deposit.
Payment of Balance
You must pay the balance of the price of your holiday at least 8 weeks before departure; otherwise we shall be entitled to cancel your booking, in which case you will be liable for the cancellation charges detailed under “If you cancel you holiday” below.
Changes by you
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel Agent and reach us at least 56 days prior to departure. You will be asked to pay an administration charge of £25.00, and any further cost we incur in making this alteration. We may have to treat any alterations requested less than 56 days before departure as cancellations and new bookings, so that the cancellation charges referred to below will then apply.
If You Cancel Your Holiday
If you wish to cancel your booking, you must notify us in writing. The following charges will apply, effective from the date we receive your notification:
Number of Days before departure Charge percentage of tour price (excluding insurance premium)
56 days or more ----- Deposit
43-56 ----- 25%
29-42 ----- 50%
15-28 ----- 75%
4-14 ----- 90%
0-3 ----- 100%
We strongly recommend that you and the members of your party take out travel insurance as soon as you book your holiday either with us or any other insurance company.
Passports, Visas and Health
You are responsible for ensuring that all members of the party are in possession of a valid passport and a visa for Japan if applicable and that, where applicable, all inoculations have been carried out and health certificates are available. If you have existing medical conditions You are advised to visit a doctor well in advance of departure. The Company cannot in any circumstances be responsible if You or members of Your party are not granted a visa or permitted entry into Japan. If such refusal occurs and You cancel the Tour then cancellation charges shall apply.
In the unlikely event of your having any cause for complaint during your holiday you must immediately inform the local Discover Japan representative and the supplier in question to enable them to resolve any problems immediately. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, giving your booking reference and all other relevant information. This will assist us to quickly identify your concerns and speed up our response to you. We can normally agree an amicable settlement of any complaints we receive.
If we change or cancel your holiday
Our Tours are prepared in advance of the holiday season; therefore some changes to the holiday arrangements may occur. If changes occur prior to your bookings we will inform you of these prior to issuing our confirmation. In some cases changes occur even after bookings have been confirmed and we therefore reserve the right to make changes at any time. If the change is minor, we will inform you or your travel agent as soon as possible but we will have no other liability towards you. Occasionally we may have to make a significant change to your holiday after confirmation and we therefore reserve the right to do so. A significant change will include change of UK departure point, change of your departure or return time if more than 12 hours, change of accommodation to a lower price or classification as detailed in itinerary. If we have to make a significant change we will notify you as quickly as possible and you may then either: a) accept the change in which case the contract will be varied to incorporate the change; or b) take another available holiday from the brochure at its advertised price; or c) cancel the holiday completely in which case we will refund all monies paid to us. Please see the below box stating the compensation payable to you, should we have to advise you of changes within 8 weeks (56 days) of your departure date.
Period before departure within which change is notified to you Compensation per adult per child
More than 56 days Nil Nil
56-43 days £10 £5
42-29 days £20 £10
28-15 days £30 £15
14-0 days £40 £20
We may have to cancel or change your holiday in exceptional circumstances like war, civil unrest, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions. In these circumstances we will not pay you any compensation as these are beyond our control.
Whilst we reserve the right to increase or decrease prices of any of our tour holidays, once you have made your booking and we have issued our confirmation invoice, we guarantee that the price of your holiday will not be subject to any surcharges. We will always inform you, before accepting your booking, of any changes to the tour price. You should, however, note that if you amend any details of your booking after it has been confirmed you may be subject to an amendment fee as detailed under “If you cancel your holiday” or “Changes by you”.
Our liability to you
We accept full liability for the proper performance of our obligations under any agreement entered into with you for the provision of a holiday featured in this brochure. Included in this are liability for the acts or omissions of our employees, agents, sub-contractors and other suppliers, unless proper performance is not achievable due to:
a) Matters which are the fault of you and/or other members of your party;
b) Unforeseeable or unavoidable circumstances which are the fault of persons who are not connected with the provision of these services to be performed;
c) Any unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided by exercising all due care;
d) An event which either we, or the relevant supplier, even with all due care could not have foreseen or forestalled.
Our liability as set out above is limited to the lesser of: (i) (except in the case of personal injury) twice the price of the relevant holiday; or (ii) the amount laid down in the relevant international Conventions (whether or not these Conventions have been ratified or adopted in the UK) for example the Athens Convention or the Warsaw Convention. Copies of these international conventions are available from our offices on request. In the case of claims for personal injury (including illness or death) subject as above, we only accept responsibility for the negligent acts and/or omissions of our employees or agents and also of our suppliers and sub-contractors whilst acting within the scope of, or in the course of their employment. Our liability is limited in accordance with conditions of carriage of the relevant air and sea carriers. Copies of these conditions of carriage are available from our offices on request. Additionally, where appropriate and subject to our reasonable discretion:
a) We shall afford general assistance to a client who through misadventure suffers personal injury (including illness and death) during the period of the holiday contracted for;
b) If you undertake legal action in relation to that misadventure with our prior agreement, we shall meet your initial costs provided such assistance is requested within 90 days of the date of the misadventure.
The contract arising from any confirmed holiday booking is to be interpreted under and is subject to the laws of England. We both agree to submit any dispute or claim under it or connected with the holiday to the English Courts.
<Privacy and Security Policy>
All information provided to Discover Japan is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Use of personal information
We process personal information collected via discover-japan.co.uk for the purposes of:
• providing the best possible service
• processing any orders you may have made
• providing you with information about products and services we offer
We will not pass your information to any third parties. You can also stop receiving any information about us and our services by updating your details after creating an account with us.
If you have any queries about our Privacy Statement you should contact our data controller by e-mail firstname.lastname@example.org